Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: April 1, 2026 – Last Updated: April 10, 2026
EnjoyVietnamTravel respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
Information you provide directly:
- Contact details: name, email, phone number, country of residence
- Booking details: passport number, date of birth, travel dates, dietary preferences, emergency contacts
- Payment information: processed securely via our PCI-DSS certified payment gateway – we do not store full card numbers
- Communications: messages you send us via email, contact form, or chat
Information collected automatically:
- IP address, browser type, device type, operating system
- Pages visited, time spent, referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
- To process bookings, issue confirmations, and deliver travel services
- To communicate about your booking (schedule changes, reminders, follow-up)
- To respond to your inquiries and provide customer support
- To send you promotional offers (only with your consent, and you can unsubscribe anytime)
- To comply with legal obligations (tax, invoicing, anti-money laundering)
- To improve our website, services, and user experience
3. Sharing Your Information
We never sell your personal data. We share it only with:
- Service providers essential to your booking (hotels, airlines, tour operators, cruise companies, transport providers)
- Payment processors (Stripe, PayPal) to process transactions
- Government authorities when required by law (e.g. visa applications, immigration)
- Professional advisors (lawyers, auditors) under strict confidentiality
4. Cookies & Tracking
Our website uses cookies to remember your preferences, analyze traffic, and personalize content. You can control cookies through your browser settings. Essential cookies are required for the site to function properly.
- Essential cookies: required for site functionality (login, cart, etc.)
- Analytics cookies: Google Analytics for anonymized usage statistics
- Marketing cookies: Facebook Pixel, Google Ads (only with your consent)
5. Data Security
We implement industry-standard security measures:
- SSL/TLS 256-bit encryption for all data transfers
- Encrypted databases with restricted access
- Regular security audits and staff training
- PCI-DSS compliance for payment handling
6. Data Retention
We retain your personal data only as long as necessary:
- Booking records: 7 years (legal and tax requirements)
- Marketing data: until you unsubscribe
- Website analytics: 26 months (Google Analytics default)
7. Your Rights (GDPR)
If you are located in the European Union or similar jurisdictions, you have the right to:
- Access – request a copy of your personal data
- Rectify – correct inaccurate information
- Erase – request deletion ("right to be forgotten")
- Restrict – limit how we use your data
- Portability – receive your data in a machine-readable format
- Object – opt out of marketing communications
- Withdraw consent – at any time
To exercise any of these rights, email sale@enjoyvietnamtravel.com with "Privacy Request" in the subject line. We will respond within 30 days.
8. International Data Transfers
Since some of our service providers may be located outside Vietnam, your data may be transferred internationally. We ensure appropriate safeguards are in place.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children. Parents can contact us to request deletion of any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or prominent notice on the website.
11. Contact Us
For any privacy-related questions or concerns:
- Email: sale@enjoyvietnamtravel.com
- Phone: +84 9041.60.918
- Address: Hanoi, Vietnam