Vietnam Travel Frequently Asked Questions

Your proposal names the hotel, room category and meal basis wherever confirmed. Local star ratings can differ from those in your home country, so we also consider location, maintenance, service record and verified guest feedback. If a named hotel becomes unavailable, we seek a comparable alternative and obtain approval where time permits.

Most overnight Ha Long Bay bookings are on a shared vessel with a private cabin; meals and scheduled activities are shared. Private charter boats are available for suitable group sizes and budgets. Route changes can be ordered by the port authority because of weather and are outside the operator's control.

We assign licensed, air-conditioned vehicles appropriate to group size and road conditions. Seat belts are used where fitted. Vehicle size is based on passenger count plus luggage, so tell us in advance about large suitcases, wheelchairs, child seats or specialist equipment.

Only when listed in the confirmed inclusions. Flight schedules and fares can change until ticketed. Vietnamese sleeper trains offer a local experience but comfort, noise and facilities differ from hotels; private cabins depend on availability.

Yes, when the transfer is booked with us and we have the correct flight number. We monitor published arrival information and adjust normal pickup timing. Please contact the emergency number if the airline changes your flight number, arrival airport or date, or if you miss a connection.