Vietnam Travel Frequently Asked Questions

Send an enquiry through the website or contact our travel team with your dates, party size, room preferences and interests. We confirm availability, provide an itemised proposal and payment schedule, and issue written confirmation after the required deposit is received.

A quotation or provisional hold is not a confirmed booking. Your booking is confirmed only when we have received the required payment and sent a written confirmation showing the booked services. Flights, cruises and promotional hotel rates may have short hold deadlines.

We normally need each traveller's full passport name, nationality, date of birth and passport details when required for flights, cruises, permits or hotel registration. We also request arrival details, dietary needs, mobility information and an emergency contact. Send sensitive information only through the channel provided by our consultant.

Yes. Before arrival we provide the final itinerary, confirmed service details, emergency contacts and any vouchers that suppliers require. Many hotels and tours accept electronic vouchers; we will identify any service that requires a printed document.